mal bat's Privacy Policy
The security of your personal information is our top priority. This policy explains in detail how your information is collected, what it is used for, and how it is kept safe.
Table of Contents
Introduction and Scope
mal bat is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") applies to our website, mobile application, and related services ("Platform"). This Policy explains how mal bat handles your personal information — whether you are a registered member or a visitor.
By using the Platform, you are considered to have agreed to the terms of this Policy. Before or after reading this Policy, you may also read our Terms and Conditions, which set out the general rules for using the Platform.
This Policy is written in Bengali. In the event of any linguistic ambiguity, the original Bengali version shall be considered final.
Information Collection
mal bat collects your information in several ways. Below is a detailed list of the types of information we collect:
2.1 Registration and Identity Information
Information you provide directly when creating an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (when identity verification is required)
- Address and location information
- Username and password chosen by the user
2.2 Transaction and Activity Information
Automatically recorded while using the Platform:
- Deposit and withdrawal transaction history and amounts
- Records of bets and gaming activity
- Details of bonus and promotion usage
- Login times and device information
2.3 Technical Information
Information collected from your device and internet connection:
- IP address and browser type
- Device operating system and screen resolution
- Cookie and session data
- Page views and navigation patterns
Purpose of Information Use
mal bat uses collected information only for the following legitimate purposes:
- Account Management: Information is used to create, verify, and maintain your account.
- Transaction Processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Identity Verification: To confirm account ownership and prevent fraudulent activity.
- Customer Support: To provide 24/7 assistance via live chat and email.
- Platform Improvement: To analyse user experience and resolve technical issues.
- Bonuses and Promotions: To deliver relevant offers and updates to you.
- Responsible Gaming: To identify excessive gaming patterns and arrange support when needed.
- Legal Compliance: To comply with applicable laws and regulations.
We never sell your information to third parties for marketing purposes.
Information Storage and Security
mal bat uses industry-leading technology to protect your information. Our security measures are described below:
4.1 Encryption Technology
All information exchanged between you and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and financial information are never stored in plain text — industry-standard hashing algorithms are used.
4.2 Server Security
Our servers are operated in secure data centres and are subject to regular security audits. Firewalls and access controls are in place to prevent unauthorised access.
4.3 Data Retention Period
Your information is retained for as long as your account remains active. After an account is closed, we may be required to retain certain information for a defined period in accordance with legal requirements. No information is held beyond what is necessary.
Sharing Information with Third Parties
mal bat follows a strict policy — your personal information is never sold, rented, or exchanged. However, in certain specific situations, limited information may be shared with the following parties:
5.1 Payment Processors
Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, Upay, and banking partners. These payment providers manage information in accordance with their own privacy policies.
5.2 Technology Service Providers
We rely on certain technology partners to operate the Platform — such as game studios (Pragmatic Play, PG Soft, JILI, Evolution, and others) and technical infrastructure providers. They receive only the limited information needed to carry out their responsibilities.
5.3 Legal Obligations
We are legally required to provide necessary information in response to a court order or a lawful request from a government authority. In such cases, only the minimum required information is disclosed.
5.4 Fraud Prevention
Limited information may be shared with security specialist firms for the purpose of preventing fraudulent activity and maintaining Platform security.
Cookies and Tracking Technologies
mal bat's website uses cookies and similar technologies. Cookies are small text files stored in your browser that record information about your visit.
6.1 Types of Cookies and Their Purpose
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the Platform will not function properly.
- Functional Cookies: Used to remember your preferences such as language, theme, and notification settings.
- Analytics Cookies: Used to understand how users interact with the Platform, which helps improve the quality of our service.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may affect certain Platform features.
User Rights
Every registered user on mal bat has the following rights regarding their own information:
- Right to Access: You have the right to view any information stored in your account and to request a copy of it.
- Right to Rectification: If there is any inaccuracy in your information, you can request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may be required to be retained for legal reasons.
- Right to Restrict Processing: You can object to the use of your information for specific purposes.
- Marketing Opt-Out: You can remove yourself from promotional communications at any time.
To exercise these rights, please contact our customer support team. We aim to respond to your request within 30 days.
For more information about responsible gaming rights and self-exclusion options, visit our Responsible Gaming page, which describes the tools available to help manage gaming habits.
Payment Information Security
mal bat takes special care to protect financial information. The following measures are in place for handling your payment information during deposits and withdrawals:
8.1 Card and Mobile Banking Information
PINs or OTPs provided during transactions via bKash, Nagad, Rocket, and Upay are never stored on our servers. This information passes directly through the secure gateway of the relevant payment provider.
8.2 Bank Transfer
Banking information provided for bank transfer transactions is used solely for that specific transaction and is stored in encrypted form.
8.3 Fraud Prevention Measures
Every transaction passes through an automated fraud detection system. If any suspicious activity is detected, we take immediate steps to protect your account and notify you.
Protection of Minors
mal bat is a 21+ platform. No person under the age of 21 may use our services. This rule is strictly enforced:
- Age verification is mandatory at registration. If the date of birth provided indicates the person is under 21, registration cannot be completed.
- Age is re-confirmed during identity verification.
- Information belonging to any person under the age of 18 is not knowingly collected or stored. If such information is found, it is deleted immediately.
- Parents or guardians may contact us to close their child's account.
More information about responsible gaming and age verification is available in our FAQ section.
Policy Changes
mal bat reserves the right to review and update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- An alert about the changes will be shown when you log in to the platform.
- The "Last Updated" date on this page will change.
The updated policy will take effect 7 days after it is published. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. If you have any objections, please contact us before the policy comes into effect.
To learn more about how this policy relates to the overall terms of our service, see the Terms and Conditions.
Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our customer support team. Our support team is available in both Bengali and English, 7 days a week, 24 hours a day.
To learn more about us and understand mal bat's operating philosophy, read the About Us page.
Your information is a trust held with us
mal bat believes that data security is not just a legal obligation — it is the foundation of the trust built between us and you. We handle every transaction and personal detail with the utmost respect and care.